OUR FEES

Attendance Policy

When you book an appointment, this time is reserved for you. Please give as much notice as possible if you are unable to attend. This will provide our reception team with an opportunity to offer your session time to other clients who is waiting to see your practitioner.

Commitment to treatment and regular attendance are important for improvement in your wellbeing. We value your time, as well as our own. For this reason we require that you contact reception within the attendance notification period.

An attendance fee applies to all appointments that are cancelled after 11am the day prior to the scheduled appointment.
Please note that weekends and/or public holidays are not included as hours of notice, as these hours do not provide reception with an opportunity to fill your appointment time.

Medicare Rebates

To obtain a Medicare rebate you will need a Mental Health Care Plan from your GP. A mental health care plan can take some time to prepare so please ensure that you inform the GP clinic of the purpose of the appointment in order for them to allocate the appropriate length of time.

Your Mental Health Care Plan entitles you to up to six rebates for the first course of treatment. A maximum of ten rebates per calendar year (Jan-Dec) can be accessed over the year.

There is an out of pocket cost for sessions. The full fee is required at the time of payment. Rebate can be processed at the time of the payment and will often be received on the same day.

You will need to bring the referral to your first appointment in order to receive the rebate. A referral letter is required to accompany your Mental Health Care Plan. Please ensure your referral is dated and signed by your GP.

Please note that Medicare only cover the treatment of certain conditions. Your GP is able to discuss these with you and provide a valid referral where appropriate.

Some insurance providers will offer a level of cover that includes psychological therapy. It is best to check with your insurance provider what you are able to claim. Please note that we are unable to process claims onsite. A receipt will be provided for claiming with your provider.

Letters or other documents will incur a fee due to the time required to complete such items. If you are aware that a report or other form of documentation is required then this should be discussed at the time of booking to confirm that the practitioner is able to provide this.

Please note that our practitioners are unable to complete legal reports.

Payment is required at the time of the appointment. We have EFTPOS facilities available for payment, as well as facilities for immediate payment of your Medicare rebate. Appointments can be pre-paid by direct deposit. Delays in payment may incur additional fees.